Support

Talk to a person

Small team, real replies, no ticket robot. Pick the closest route so your message lands with whoever can actually fix it — and if it is one of the common problems, the help page will unblock you before we can.

Something is broken

Most problems — permissions, a stalled transcript, credits vanishing faster than expected — have a fix you can apply right now. Check the help page first; it is quicker than we are.

One working day

Email us Troubleshooting

Billing and refunds

Invoices, receipts, card changes and cancellation are self-service in the Stripe portal. Write to us for a refund, a charge you do not recognise, or credits consumed by a fault on our side.

One working day

Email us Refund policy

Security report

Report vulnerabilities privately first, and give us a reasonable window to fix before disclosing. We will not pursue good-faith research.

Acknowledged within two business days

Email us Security overview

Privacy and your data

Access, export, correction or deletion requests, and questions about where your meeting audio goes. Deletion is also self-service from Dashboard → Account.

Within 30 days, usually far sooner

Email us Privacy policy

Everything else

Feature requests, partnerships, press, or a question none of the pages here answered.

We read all of it

Email us

Direct

support@meetingflow.app

We answer on working days, usually within one.

Before you write

The things people write in about

Each of these has a fix on the help page. If yours is on this list, you will be unblocked faster there than by waiting for a reply.

AI features are locked and I have already signed up: Confirming your email address is what unlocks AI. It is how we stop automated signups draining the free allowance, which is what lets the free tier exist at all. How to fix it
The app cannot hear me: macOS holds microphone access per app, and a denied prompt is silent afterwards — nothing tells you it was refused. How to fix it
It transcribes me but not the other person: The other party's voice comes from system audio, which needs screen-recording permission on macOS — a separate grant from the microphone. How to fix it
The transcript stops partway through a meeting: The live transcription socket is renewed periodically, and a network drop during a renewal falls back to the slower batch engine rather than stopping. How to fix it
Answers take too long to appear: Model choice and transcription engine both affect this, and the batch engines add a fixed wait because they cannot tell when you have finished speaking. How to fix it
Suggested follow-ups stopped appearing mid-call: This is deliberate. When an account is sending requests unusually fast, background features pause first so the answer you are waiting on stays fast. How to fix it
The wrong person is credited with what was said: Speaker attribution compares the loudness of your microphone against the incoming audio, so headphones-off speaker playback can bleed into your mic. How to fix it
My credits ran out faster than I expected: Live transcription is the largest cost by a wide margin — far more than the AI answers. Two audio lanes cost roughly twice one. How to fix it
I need more credits before my cycle resets: Top-up packs exist for this. Pack credits never expire and are used only after the monthly allowance is gone. How to fix it
Screen capture says I need to upgrade: Screen capture and multimodal analysis are available from Starter upward. Pro and Premium additionally get the sharper vision model. How to fix it
I want to cancel: Cancellation is self-service and takes effect at the end of the period you have already paid for. How to fix it
I do not want my audio leaving my computer: The default engine is a cloud service, because it is the only one fast enough to answer the moment a question ends. There is a fully local alternative. How to fix it
I want everything deleted: Account deletion is immediate and irreversible, and removes every record tied to your user id. How to fix it